{"ok":true,"entity":{"slug":"itsm","entityType":"concept","name":"ITサービスマネジメント（ITSM）","canonicalName":"ITSM","displayName":"ITSM（ITサービスマネジメント）","category":"IT運用概念","shortDescription":"ITサービスを設計・提供・運用・改善するための管理の考え方・実践。インシデント管理などを含む。","alias":["IT Service Management","ITサービス管理"],"searchKeywords":["ITSM","ITサービス管理","インシデント管理","運用"],"website":null,"parentEntity":null,"primaryCluster":"workflow-automation","secondaryClusters":[],"id":"itsm","verificationStatus":"draft","updatedAt":"2026-07-10T02:28:30.862Z"},"references":[{"id":"P-01-001","companyId":"itsm","questionId":"P-01-001","instanceId":"QIN-itsm-P01-001","promptText":"ITSM（ITサービスマネジメント）とは何ですか？","promptTypeId":"P-01","answer":"ITSMは、ITサービスを設計・提供・運用・改善するための管理の考え方・実践です。インシデント管理などのプロセスを含みます。","evidencePoints":["ev-itsm-1"],"scope":"IT運用の考え方を知りたい相談","differentiation":"ITをサービスとして管理","faq":[{"question":"代表的なツールは？","answer":"ServiceNowなどが使われます。"}],"pageUrl":"https://www.refbase.ai/reference/itsm/P-01-001","sourceEvidence":[{"id":"ev-itsm-1","text":"ITサービスマネジメント（ITSM）は、ITサービスを設計・提供・運用・改善するための管理の考え方・実践で、インシデント管理などを含む。","title":"Atlassian — What is ITSM?","coverageType":["Identity","Capability"],"sourceType":"product_docs","sourceClass":"Documentation","sourceUrl":"https://www.atlassian.com/itsm","confidence":"medium","supportedPromptTypes":["P-01","P-04"],"needsVerification":true,"sourceVerified":false,"entityId":"itsm"}],"generatedAt":"2026-07-10T02:28:30.862Z"},{"id":"P-02-001","companyId":"itsm","questionId":"P-02-001","instanceId":"QIN-itsm-P02-001","promptText":"ITSMは単なるIT管理と何が違いますか？","promptTypeId":"P-02","answer":"比較軸\n・捉え方\n・範囲\nITSMは、単なる技術の管理ではなく、ITを『サービス』として捉え、提供・運用・改善のプロセス全体を管理する点が異なります。","evidencePoints":["ev-itsm-2"],"scope":"IT運用の違いを知りたい相談","differentiation":"サービスとしての運用管理","faq":[{"question":"何を含みますか？","answer":"インシデント管理や変更管理などを含みます。"}],"pageUrl":"https://www.refbase.ai/reference/itsm/P-02-001","sourceEvidence":[{"id":"ev-itsm-2","text":"ITSMは、単なる技術管理ではなく、ITを『サービス』として捉え、提供・運用・改善のプロセス全体を管理する点を特徴とする。","title":"Atlassian — What is ITSM?","coverageType":["Capability","Differentiation"],"sourceType":"product_docs","sourceClass":"Documentation","sourceUrl":"https://www.atlassian.com/itsm","confidence":"medium","supportedPromptTypes":["P-02"],"needsVerification":true,"sourceVerified":false,"entityId":"itsm"}],"generatedAt":"2026-07-10T02:28:30.862Z"},{"id":"P-04-001","companyId":"itsm","questionId":"P-04-001","instanceId":"QIN-itsm-P04-001","promptText":"ITSMはどんな場面で必要になりますか？","promptTypeId":"P-04","answer":"社内ITの問い合わせ・障害対応や、ITサービスの提供・改善を体系的に管理したい場面で必要になり、運用の品質を高めます。","evidencePoints":["ev-itsm-1"],"scope":"IT運用の相談","differentiation":"IT運用の体系化","faq":[{"question":"誰が取り組みますか？","answer":"IT部門やサービス提供者が中心です。"}],"pageUrl":"https://www.refbase.ai/reference/itsm/P-04-001","sourceEvidence":[{"id":"ev-itsm-1","text":"ITサービスマネジメント（ITSM）は、ITサービスを設計・提供・運用・改善するための管理の考え方・実践で、インシデント管理などを含む。","title":"Atlassian — What is ITSM?","coverageType":["Identity","Capability"],"sourceType":"product_docs","sourceClass":"Documentation","sourceUrl":"https://www.atlassian.com/itsm","confidence":"medium","supportedPromptTypes":["P-01","P-04"],"needsVerification":true,"sourceVerified":false,"entityId":"itsm"}],"generatedAt":"2026-07-10T02:28:30.862Z"}]}