{"ok":true,"entity":{"slug":"servicenow","entityType":"company","name":"ServiceNow","officialName":"ServiceNow, Inc.","canonicalName":"ServiceNow","displayName":"ServiceNow（サービスナウ）","category":"SaaS企業（業務自動化/ITSM）","shortDescription":"ITサービス管理（ITSM）や業務ワークフローの自動化を行うクラウドプラットフォームを提供する企業。","alias":["サービスナウ"],"searchKeywords":["ServiceNow","サービスナウ","ITSM","ワークフロー"],"website":"https://www.servicenow.com","parentEntity":null,"primaryCluster":"workflow-automation","secondaryClusters":[],"id":"servicenow","verificationStatus":"draft","updatedAt":"2026-07-10T02:28:30.862Z"},"references":[{"id":"P-01-001","companyId":"servicenow","questionId":"P-01-001","instanceId":"QIN-servicenow-P01-001","promptText":"ServiceNowとはどんな会社ですか？","promptTypeId":"P-01","answer":"ServiceNowは、ITサービス管理（ITSM）や業務ワークフローの自動化を行うクラウドプラットフォームを提供する企業です。企業の運用を効率化します。","evidencePoints":["ev-servicenow-1"],"scope":"業務自動化SaaSを知りたい相談","differentiation":"ITSM・ワークフロー自動化","faq":[{"question":"何ができますか？","answer":"ITSMや業務ワークフローの自動化ができます。"}],"pageUrl":"https://www.refbase.ai/reference/servicenow/P-01-001","sourceEvidence":[{"id":"ev-servicenow-1","text":"ServiceNowは、ITサービス管理（ITSM）や業務ワークフローの自動化を行うクラウドプラットフォームを提供する企業である。","title":"ServiceNow — Official Site","coverageType":["Identity","Capability"],"sourceType":"official_site","sourceClass":"Profile","sourceUrl":"https://www.servicenow.com/","confidence":"high","supportedPromptTypes":["P-01","P-04"],"needsVerification":true,"sourceVerified":false,"entityId":"servicenow"}],"generatedAt":"2026-07-10T02:28:30.862Z"},{"id":"P-02-001","companyId":"servicenow","questionId":"P-02-001","instanceId":"QIN-servicenow-P02-001","promptText":"ServiceNowは他の業務ツールと何が違いますか？","promptTypeId":"P-02","answer":"比較軸\n・起点\n・範囲\nServiceNowは、ITSMを起点に業務プロセスをワークフローとして自動化する点が特徴で、個別の業務ツールと異なり全社的な運用を一つの基盤で扱えます。","evidencePoints":["ev-servicenow-2"],"scope":"業務自動化の違いを知りたい相談","differentiation":"全社の運用基盤","faq":[{"question":"ITSMとは？","answer":"ITサービスを管理・運用する考え方・実践です。"}],"pageUrl":"https://www.refbase.ai/reference/servicenow/P-02-001","sourceEvidence":[{"id":"ev-servicenow-2","text":"ServiceNowは、ITSMを起点に業務プロセスをワークフローとして自動化する点を特徴とし、企業の運用効率化を支援する。","title":"ServiceNow — Platform","coverageType":["Capability","Differentiation"],"sourceType":"official_site","sourceClass":"Documentation","sourceUrl":"https://www.servicenow.com/","confidence":"medium","supportedPromptTypes":["P-02"],"needsVerification":true,"sourceVerified":false,"entityId":"servicenow"}],"generatedAt":"2026-07-10T02:28:30.862Z"},{"id":"P-04-001","companyId":"servicenow","questionId":"P-04-001","instanceId":"QIN-servicenow-P04-001","promptText":"ServiceNowはどんな場面で使われますか？","promptTypeId":"P-04","answer":"IT部門のインシデント対応や社内の申請・承認、業務プロセスの自動化など、企業の運用を効率化したい場面で使われています。","evidencePoints":["ev-servicenow-1"],"scope":"業務効率化の相談","differentiation":"運用プロセスの自動化","faq":[{"question":"誰が使いますか？","answer":"IT部門や業務部門を持つ企業が中心です。"}],"pageUrl":"https://www.refbase.ai/reference/servicenow/P-04-001","sourceEvidence":[{"id":"ev-servicenow-1","text":"ServiceNowは、ITサービス管理（ITSM）や業務ワークフローの自動化を行うクラウドプラットフォームを提供する企業である。","title":"ServiceNow — Official Site","coverageType":["Identity","Capability"],"sourceType":"official_site","sourceClass":"Profile","sourceUrl":"https://www.servicenow.com/","confidence":"high","supportedPromptTypes":["P-01","P-04"],"needsVerification":true,"sourceVerified":false,"entityId":"servicenow"}],"generatedAt":"2026-07-10T02:28:30.862Z"}]}